Stand Out. Get Promoted.
Lead with AI-Powered CX.
An industry-recognized CX Certification for professionals and leaders who
want to stand out, create impact, and accelerate growth in 2025
Students rated my
courses 4.7 out of 5
We are already in the Age of Customer
Customer Experience is no longer a buzzword — it has become the single biggest driver of competitive advantage.
Today, the facts are clear:
89% of companies already compete primarily on customer experience
CX leaders are growing revenues 80% faster than their competitors
Even a 1-point improvement in CX scores can deliver hundreds of millions in added revenue
And this is just the beginning.
With AI accelerating personalization and decision-making, the demand for skilled CX professionals is exploding.
Organizations now need leaders who can combine CX strategy with AI-powered execution to deliver results at scale. Those who step up with the right credentials are not just advancing their careers — they’re shaping the future of business itself.
That’s why CX Certification is more than a credential — it’s the accelerator to:
- Break into top-tier jobs and high-paying offers
- Build global recognition and thought leadership
- Fast-track your way into CXO roles and beyond
What Leaders Are Saying About The CX Certification Course
Greg Melia
CEO of CXPA
Thanks for helping to drive that growth in CCXPs . Your students give glowing reports of your coaching!
Oliver West
Regional Head of CX @ VML
Rajat is hugely knowledgeable in the CX arena and delivers his knowledge in a very calm and considerate approach. His mentor style is very proactive, making you question the pertinent areas of your career, without pushing you in any direction. Not only did it help me think about my future in a way that I was overlooking but also gave me a few ideas for the way I mentor others too.
Navaz Malikakkal
COO | Structural Steel Industry
Rajat's CXPI certification program was a transformative experience that reshaped how I approach customer experience strategy. I highly recommend Rajat to anyone looking to elevate their CX capabilities and drive meaningful impact in their business. Rajat is not just a facilitator but a mentor who genuinely cares about the success of those he teaches.
Invited By
What's Covered?
Everything you need to become a recognized CX leader
For years, I’ve coached leaders at Google, Cisco and Amazon — documenting what works (and what doesn’t) when it comes to building customer-centric growth. The CX Growth Certification™ distills these proven methods into a step-by-step framework that gives you the skills, tools, and recognition to:
CX Vision & Strategy
Learn how to define a clear CX vision aligned with business growth — so customer experience becomes your competitive advantage, not a cost center.
Build a CX Culture
Discover how to unlock employee strengths, engage teams, and embed customer-first thinking into your organization’s DNA.
Customer Insights
Master methods to gather and analyze customer data, feedback, and sentiment — and turn them into actionable insights for better decision-making.
Journey Mapping
Design and optimize customer journeys that reduce friction, increase loyalty, and create memorable experiences.
Metrics that Matter
Stop chasing vanity KPIs. Learn how to measure what truly impacts growth — retention, NPS, CLV, and ROI.
Governance & Execution
Create governance models and execution roadmaps that keep CX alive beyond “initiatives” — ensuring long-term results.
What Students Are Saying About The CX Certification Course
Ready to be CX Certified?
CX Certfication Gold
₹29,997
($341)
-
CCXP Video Training Course
- Culture and Accountability
- Customer Insights and Understanding
- Experience Design, Improvement, and Innovation
- Metrics, Measurements, and ROI
- Customer Experience Strategy
- 60 Days Planning Sheet
CX Certfication Diamond
₹39,997
($455)
-
CCXP Video Training Course
- Culture and Accountability
- Customer Insights and Understanding
- Experience Design, Improvement, and Innovation
- Metrics, Measurements, and ROI
- Customer Experience Strategy
- 60 Days Planning Sheet
- CCXP Test Simulator Access
CX Certfication Platinum
₹69,997
($796)
-
CCXP Video Training Course
- Culture and Accountability
- Customer Insights and Understanding
- Experience Design, Improvement, and Innovation
- Metrics, Measurements, and ROI
- Customer Experience Strategy
- 60 Days Planning Sheet
- CCXP Test Simulator Access
- CXPI Certification
- One 1-1 Consulting Call
- CXPA Book of Knowledge
Who's behind this?
Hi, I’m Rajat Chawla — Asia’s 1st Certified Customer Experience Professional (CCXP) who helps ambitious professionals fast-track their careers through CX mastery.
Proven Results for Top-Tier Professionals
I’ve guided professionals from Google, Cisco, Dell, and Amazon to breakthrough career growth. As a multiple international award winner, global speaker, and trusted Fortune 500 advisor, I know exactly what it takes to succeed in CX.
What You’ll Achieve:
Faster Career Growth — Land promotions quicker and secure top-tier positions with premium salaries
Industry Recognition — Gain globally recognized certifications and build thought leadership
Executive Positioning — Fast-track your journey to CXO and senior leadership roles
Ready to Transform Your Career?
Join hundreds of professionals who’ve accelerated their CX careers through my proven certification programs and mentorship.
Your breakthrough is one click away.
Greg Melia
CEO of CXPA
Thanks for helping to drive that growth in CCXPs . Your students give glowing reports of your coaching!
Oliver West
Regional Head of CX @ VML
Rajat is hugely knowledgeable in the CX arena and delivers his knowledge in a very calm and considerate approach. His mentor style is very proactive, making you question the pertinent areas of your career, without pushing you in any direction. Not only did it help me think about my future in a way that I was overlooking but also gave me a few ideas for the way I mentor others too.
Navaz Malikakkal
COO | Structural Steel Industry
Rajat's CXPI certification program was a transformative experience that reshaped how I approach customer experience strategy. I highly recommend Rajat to anyone looking to elevate their CX capabilities and drive meaningful impact in their business. Rajat is not just a facilitator but a mentor who genuinely cares about the success of those he teaches.
Ian Golding
CEO of CXPA
Thanks for helping to drive that growth in CCXPs . Your students give glowing reports of your coaching!
